Refund & Cancellation Policy
Last updated: 26 September 2026
This page applies to the current free demonstration. Real owner accounts, payments and scan alerts are not active.
Current demonstration: no purchase or charge
The current Scan My Pet ID website is a free demonstration. It has no checkout, subscription, payment collection, tag-order form or paid activation. Trying Buddy’s demo does not create an order or a renewal obligation. There is therefore no demo purchase to cancel or payment collected through this demo to refund.
Stopping the demonstration
You may close the demo or leave the website at any time. No account cancellation is needed. Refusing location or not using a demo feature does not create a fee.
If you believe you were charged
Contact support@expat-smart.com with the subject ‘Scan My Pet ID — Payment enquiry’. Provide the transaction date, amount, merchant name shown on the receipt and an order/reference number if available. Do not send full card details, a password or a banking security code. Check which seller processed the payment; purchases through another business are handled under that seller’s terms and applicable law.
Future tags, activations and subscriptions
Before any paid offering starts, the actual seller, total price, delivery or activation terms, renewal arrangements, cancellation method, applicable refund rights and any lawful exceptions must be disclosed before an order is placed. This demo does not promise a particular commercial refund period or impose a ‘no refunds’ rule. A customised tag must not automatically be treated as removing every consumer remedy.
Your legal rights
Nothing on this page removes mandatory rights concerning faulty, misdescribed or undelivered goods or services, or cancellation rights that apply to a future sale. Those rights depend on the actual transaction and applicable law. Support can investigate an enquiry but this demonstration is not a payment processor.
Privacy when seeking help
Send only the minimum information needed to identify the issue. Support correspondence is handled as described in the Privacy Policy. Any future policy changes will be dated on this page.