Contact / Support
Last updated: 26 September 2026
This page applies to the current free demonstration. Real owner accounts, payments and scan alerts are not active.
Contact Expat Smart
For Scan My Pet ID demonstration support, general questions, privacy requests, legal notices and payment enquiries, email support@expat-smart.com. Put ‘Scan My Pet ID’ and the type of enquiry in the subject so it can be directed correctly.
Help us understand the issue
Include the affected page address, a short description, the time it occurred and your device/browser type. A screenshot may help, but remove personal or payment information first. Never send passwords, full card numbers, security codes, identification documents or someone else’s private information unless a necessary secure process has been agreed.
QR or page not opening
Check the internet connection and use the large demo QR on this website. Its destination is https://www.scanmypetid.com/demo/buddy. You can also select OPEN BUDDY DEMO. The QR pictured inside the dog-tag illustration is not the test code.
About the demo buttons
Buddy’s Call, SMS and Share Scan Location buttons show demonstrations. They do not contact an owner, collect location or send alerts. Demonstration profile — no real owner contact information is displayed. You never need to grant location access to view Buddy or try the contact controls.
Privacy, legal and refund enquiries
Use ‘Privacy’, ‘Terms’ or ‘Payment enquiry’ in the subject as appropriate. If a payment is involved, include only a transaction reference, date and amount. This demo does not take payments or create subscriptions. See the linked policies for the relevant information.
Not an emergency channel
This support mailbox is not an emergency or animal-rescue dispatch service and does not promise an immediate response. If an animal needs urgent help, contact a suitable local veterinarian, rescue organisation or authority directly.