Privacy Policy
Last updated: 26 September 2026
This page applies to the current free demonstration. Real owner accounts, payments and scan alerts are not active.
About this notice
This notice covers the Scan My Pet ID website and the Buddy demonstration, presented by Expat Smart. For privacy questions or to exercise a right, contact support@expat-smart.com and use the subject ‘Scan My Pet ID — Privacy’. This notice describes the current demonstration, not an activated owner-account or paid pet-recovery service.
Information handled
Buddy is a demonstration profile. No real owner contact information is displayed. There is no registration, checkout, profile upload or owner database in this demo. The Call and SMS controls display explanations; they do not place calls or send messages. The location control does not request, read, store or share your device’s location.
Website delivery and security
Cloudflare hosts and protects this website. Ordinary requests necessarily pass technical information such as IP address, requested URL, request time and browser information to the hosting service. Security and diagnostic records may be processed to deliver pages, investigate faults and prevent abuse. Do not put private information into page URLs. These operational activities are based on the legitimate need to run and protect the website, subject to applicable data-protection law.
Performance information
The live website uses Cloudflare’s Web Analytics beacon to measure page usage and performance. This is separate from pet scan alerts and does not send an alert to an owner. See the Cookie Policy for details and your browser choices. The demo has no advertising pixels, marketing forms or sale of personal information.
Support enquiries
If you choose to email support, your email address, message and any attachments are handled to answer that enquiry and maintain the relevant correspondence. Only include information needed for the request. Do not send passwords, full payment details, identity documents or another person’s private information. Correspondence may be retained while the matter is active and where needed for legal obligations or a related dispute; otherwise it should be deleted when no longer needed.
Sharing, processing locations and safeguards
Hosting, security and email providers process information needed to operate their services. Their systems may process information outside your country, including outside Thailand. Applicable data-transfer requirements and provider safeguards apply. Information may also be disclosed where required by law or necessary to protect legal rights. Access should be limited to people handling the relevant operational or support task. No internet service can promise absolute security.
Your rights and choices
Depending on the law that applies, you may request access, correction, deletion, restriction or a portable copy of personal information, object to relevant processing, and withdraw consent where processing relies on consent. Rights are subject to applicable conditions and exceptions. Contact support with enough information to identify your enquiry; proportionate identity checks may be needed. You can also complain to the relevant data-protection authority, including Thailand’s Personal Data Protection Committee where the Thai PDPA applies. Refusing location must not block the pet profile, CALL OWNER or SMS OWNER.
Children and future changes
This demo is not intended to collect information from children. If a child has sent personal information, ask support to review it. Before accounts, real owner data, payments or location-based alerts are introduced, this notice and the relevant collection screens must explain those activities. Changes to this notice will be published with an updated date.